Terms of Service

2. Services Description & Software License

NexraFlow provides a modular, all-in-one restaurant management platform comprising Cloud POS, QR table-side ordering, commission-free online ordering, table reservations, live kitchen printing, revenue analytics, and mobile applications.

Subject to the timely payment of subscription fees and compliance with these Terms, NexraFlow grants you a non-exclusive, non-transferable, revocable license to access and use the platform for your restaurant's internal commercial operations.

3. Account Registration & Security

To access our admin services, you must register an account by providing truthful, accurate, and complete information. You are solely responsible for safeguarding your login credentials (passwords, PINs, and API tokens) and for all activities that take place under your account. You agree to notify us immediately of any unauthorized account access.

4. Subscriptions, 14-Day Free Trial & Pricing in CHF

• 14-Day Free Trial: All new restaurant accounts receive a 14-day free trial with full feature access and zero credit card required upfront. If you choose not to subscribe at the end of the trial, your account will pause safely without automated penalty charges.
• Pricing & Currencies: Subscription fees are quoted in Swiss Francs (CHF) and are billed in advance on either a monthly or annual billing cycle, as selected by the Customer. Prices exclude statutory Swiss VAT (MWST) unless explicitly stated otherwise.
• 0% Commission Policy: NexraFlow does not charge percentage commissions on food or beverage orders processed through our QR dine-in or online ordering modules.
• Automatic Renewal & Cancellation: Paid subscriptions automatically renew for the same period unless cancelled prior to the renewal date. You may cancel your subscription at any time through your admin billing portal.

5. Payments, Payment Gateways & Hardware

Customer and diner payments (e.g. via TWINT, Apple Pay, credit cards) are processed directly by connected payment service providers (such as TWINT, Wallee, Mollie, or Stripe). Transaction fees charged by these external payment processors are separate and governed by their respective merchant agreements.

Hardware devices such as thermal printers and wireless payment terminals are operated under standard network protocols (ESC/POS, Wi-Fi LAN, Bluetooth). NexraFlow does not warrant third-party hardware failures resulting from physical damage or unsupported local network environments.

6. Customer Data Ownership & Privacy

The Customer retains all rights, title, and ownership of their restaurant data, menus, guest records, and transaction logs. NexraFlow processes Customer Data strictly as a data processor on your behalf and in full compliance with the Swiss Data Protection Act (revDSG) and our Privacy Policy.

7. Service Availability & Maintenance

We strive to provide continuous platform availability with an uptime target of 99.9%. Scheduled maintenance windows are communicated in advance whenever feasible and executed during off-peak dining hours. NexraFlow incorporates offline fallback caching so that staff can continue ringing orders locally if Internet connectivity is temporarily interrupted.

8. Limitation of Liability

To the maximum extent permitted by Swiss law, NexraFlow Technologies shall not be liable for indirect, incidental, consequential, or punitive damages, or loss of profits or revenue arising out of the use or inability to use the platform. Our total aggregate liability under this Agreement shall be limited to the subscription fees paid by the Customer in the twelve (12) months preceding the incident.

9. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the substantive laws of Switzerland, excluding its conflict of laws principles and the UN Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for all disputes arising out of or related to this Agreement shall be the courts of Zurich, Switzerland.